FAQ's

Frequently Asked Questions

Everything you need
to know.

Can't find what you're looking for? Email me at info@orchidbellebeauty.com and I'll get back to you.

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You can book online any time at book.orchidbellebeauty.com. If you're unsure which service to choose or have a special request, send me an email at info@orchidbellebeauty.com and I'll help you figure it out.
Cancellations made within 48 hours of your appointment will result in the loss of your deposit. No shows will incur a full service payment before your next booking can be made. Full details are outlined in my salon policy.
Yes, a deposit is required to secure your appointment. This is deducted from the total cost on the day. Please refer to the salon policy for full details.
Please let me know as soon as possible if you're running behind. Depending on how late it is, I may need to adjust or reschedule your service to avoid impacting other clients.
Absolutely. All bookings are made through Timely, a trusted and secure booking platform built specifically for hair and beauty professionals. Timely uses SSL/TLS encryption to protect all your personal data and processes payments through secure, PCI-compliant payment gateways. Your details and any deposits paid are completely safe.
Pricing is listed by service and hair length on the booking page. You'll always know what to expect before you commit. A consultation and quote are provided at the start of every appointment if you'd like one, so there are never any surprises on the day.
In studio I accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay and cash. Online purchases through the shop also accept American Express. Payment is collected at the time of your appointment.
Yes! Gift vouchers are available and make a really lovely present. You can purchase one directly at book.orchidbellebeauty.com.
Every appointment begins with a proper chat about your hair history, what you're after and what'll actually work for you. If you'd like a quote before we start, just ask. I'll always be upfront about what's achievable and what it'll cost before we begin.
I use muk Haircare colour exclusively. muk Hybrid Cream Hair Colour is formulated with almost 80% naturally derived ingredients and is 100% vegan, PETA approved and completely free from PPD, parabens and MEA. PPD is a common allergen found in many conventional hair colours that can cause scalp sensitivity and skin reactions. The formula is enriched with Baobab Oil, Avocado Oil and the Cationic Tri-Plex Compound (CTC), a blend of three plant-based proteins derived from corn, soy and wheat that repair and strengthen the hair throughout the colouring process. The result is vibrant, long-lasting colour that leaves hair stronger, softer and healthier than before.
Absolutely! In fact, it's one of my favourite combinations! You can book hair and makeup together for weddings, events or any big occasion. Just select both services when booking online or reach out and I'll help you put it together.
As early as possible. Wedding dates fill up quickly, especially during peak season (October to April). I'd recommend reaching out at least 6–12 months ahead to secure your date.
Yes, I offer on-location services and travel fees will apply depending on the distance from Figtree. I can accommodate up to 8 people for hair and makeup. Request a quote here.
A preview is a full run-through of your wedding day hair and/or makeup. I always recommend one. It's the best way to nail your look before the big day so there are no surprises. It also gives us a chance to make tweaks and ensure you feel completely confident.
Yes! I can accommodate up to 8 people for hair and makeup. I'll work with you on a timeline to make sure everyone is ready calmly and on schedule. Request a quote here.
Orchid Belle Beauty is a private home studio located in Figtree, NSW 2525 in the Illawarra region, south of Wollongong. The exact address will be provided 24 hours before your appointment in your confirmation message.
Free street parking is available at the studio. The address will be provided 24 hours before your appointment in your confirmation message.
Yes! I have clients who travel from Western Sydney, Sydney's south, and beyond. The studio is easily accessible from the M1 motorway, making it a comfortable drive.
Yes, every product used at Orchid Belle Beauty is vegan, cruelty-free and eco-friendly. I only use Australian-owned brands that align with my commitment to sustainability and healthy hair.
Absolutely. I use muk Hybrid Cream Hair Colour, which is 100% vegan, PETA approved, and free from PPD, parabens and MEA. PPD is a chemical found in many conventional hair colours that commonly triggers scalp sensitivity, contact dermatitis and allergic reactions, so its absence makes muk a much gentler choice. The formula is made with almost 80% naturally derived ingredients and enriched with Baobab Oil and Avocado Oil to nourish and protect the scalp throughout the colouring process. Please mention any sensitivities when you book so I can plan accordingly.
Yes! I stock a selection of professional products available to purchase in the studio. Current brands include muk Haircare, INIKA Organic skincare and makeup, Showpony and Coastal Grl. I'll always recommend the right products for your hair and skin at the end of your appointment.

Still have a question? Email me at info@orchidbellebeauty.com and I'll get back to you.

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