You can book online any time at book.orchidbellebeauty.com. If you're unsure which service to choose or have a special request, you can send a message through the booking page and I'll help you figure it out.

Cancellations made within 48 hours of your appointment will result in the loss of your deposit. No shows will incur a full service payment before your next booking can be made. Full details are outlined in my salon policy.

Yes, a deposit is required to secure your appointment. This is deducted from the total cost on the day. Please refer to the salon policy for full details.

Please let me know as soon as possible if you're running behind. Depending on how late it is, I may need to adjust or reschedule your service to avoid impacting other clients.

Absolutely. All bookings are made through Timely, a trusted and secure booking platform built specifically for hair and beauty professionals. Timely uses SSL/TLS encryption to protect all your personal data and processes payments through secure, PCI-compliant payment gateways. Your details and any deposits paid are completely safe.

Pricing is listed by service and hair length on the booking page. You'll always know what to expect before you commit. A consultation and quote are provided at the start of every appointment if you'd like one, so there are never any surprises on the day.

I accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, Shop Pay, and cash. Payment is collected at the time of your appointment.

Yes! Gift vouchers are available on request and make a really lovely present. You can organise one through the booking page.

Every appointment begins with a proper chat about your hair history, what you're after, and what'll actually work for you. If you'd like a quote before we start, just ask. I'll always be upfront about what's achievable and what it'll cost before we begin.

I use certified organic, low-tox colour and go bleach-free wherever possible. All products are eco-friendly, vegan, and Australian-owned. Great results should never come at a cost to your hair or the planet.

Absolutely! In fact, it's one of my favourite combinations! You can book hair and makeup together for weddings, events, or any big occasion. Just select both services when booking online or reach out and I'll help you put it together.

As early as possible. Wedding dates fill up quickly, especially during peak season (October to April). I'd recommend reaching out at least 6–12 months ahead to secure your date.

Yes, I offer on-location services for bridal parties of 4 or more. Travel fees may apply depending on the distance from Figtree. Get in touch for a personalised quote.

A preview is a full run-through of your wedding day hair and/or makeup. I always recommend one. It's the best way to nail your look before the big day so there are no surprises. It also gives us a chance to make tweaks and ensure you feel completely confident.

Yes! I regularly work with bridal parties across the Illawarra and beyond. I'll work with you on a timeline to make sure everyone is ready calmly and on schedule. Request a quote here.

Orchid Belle Beauty is a private home studio located in Figtree, NSW 2525 in the Illawarra region, south of Wollongong. The exact address is provided when you book your appointment.

Free street parking is available at the studio. The address will be provided in your booking confirmation the day before your appointment.

Yes! I have clients who travel from Western Sydney, Sydney's south, and beyond. The studio is easily accessible from the M1 motorway, making it a comfortable drive.

Yes, every product used at Orchid Belle Beauty is vegan, cruelty-free, and eco-friendly. I only use Australian-owned brands that align with my commitment to sustainability and healthy hair.

Absolutely. I use muk Hybrid Cream Hair Colour — an Australian-owned, 100% vegan and PETA-approved range that is free from ammonia, PPD, parabens and MEA. PPD is a chemical commonly found in hair colour that can trigger scalp sensitivity and allergic reactions, so its absence makes muk a much gentler option. The formula uses as little as 0.4% ammonia which is among the lowest levels of any professional colour on the market, and is enriched with avocado oil and baobab oil to nourish and protect the hair and scalp throughout the colouring process. Please mention any sensitivities when you book so I can plan accordingly.

Yes! Selected products are available through the Orchid Belle Beauty shop. I'll always recommend the right products for your hair type at the end of your appointment.