At Orchid Belle Beauty, my goal is to provide a consistent top quality service to every client, every time.
I work extremely hard to continue to maintain appointment times for my clients and ensure everything is running smoothly during appointments.
In order for me to do this I ask that all clients assist in the following:
All of my clients are sent a confirmation email 48 hrs prior and message 1 day prior in the lead up to their appointment with the address included.
There is no need for clients to contact me unless the appointment needs to be changed.
I ask that clients read the confirmation email carefully or check their appointment using their secure login in the online booking platform to ensure they are booked in for the service that they are wanting as I only have time allocated for the service booked.
At Orchid Belle Beauty, I ask that all clients arrive on time for their appointment.
As my goal is to give every client and service 100%.
Please keep in mind that if you are running more than 10 minutes late,
I may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
This will result in the loss of the deposit.
If you are running early for your appointment time, please take a seat on the chair out the front and I will be with you asap/at your booked time.
As OBB is a busy studio that clients book in advance for, I ask that any cancellations are made at least 48 hours before your appointment.
If you have confirmed your appointment and then do not arrive at the appointed time, OBB will deem it necessary to keep the 20% deposit as cancellation fee.
This minimum cancellation period will give me a fair opportunity to fill your vacated spot.
Please note, deposits will not be refunded* but will remain on your account to be redeemed at another appointment or products/services.
Please consider this when booking.
(*unless there are extenuating circumstances)
Appointment No Shows:
No shows to appointments will lead to future appointments requiring full payment to secure an appointment.
Orchid Belle Beauty's services and products are non refundable but I offer an exchange policy to ensure client satisfaction.
If you are unhappy with a service, as per salon policy I ask that you inform me immediately so I can resolve the issue.
I want my clients to be happy all of the time and take all measures to ensure this is the case.
Please do not try to redo it yourself or go to another salon as this will void our service guarantee.
I do not refund gift vouchers, they are non transferrable and not redeemable for cash.
I accept payment for services made by cash, Eftpos, Visa, MasterCard, online payment, Afterpay & Zip
For safety reasons and due to the smaller space at Orchid Belle Beauty home studio, I ask that wherever possible, clients come alone to their appointments and children are accompanied by an adult at all times as there are sharp/ hot tools and do not play on the furniture or equipment.
Please also note that personal items are the responsibility of the client.