01 — What I collect

The information I collect

Depending on how you interact with me, I may collect:

• Your name and contact details (email address, phone number)
• Your appointment and booking history
• Relevant health, skin, or allergy information you provide so I can deliver your service safely
• Payment information — note that card details are processed securely by my payment providers, and I don't store full card numbers
• Any messages or feedback you send me

02 — How I collect it

How your information reaches me

I collect this information directly from you — when you make a booking through my online booking platform, contact me by phone, message, or email, fill in a consultation or client form, or visit the studio.

03 — Why I collect it

How I use your information

I use your information to:

• Manage your bookings and send appointment confirmations and reminders
• Provide your services safely and to a high standard
• Process payments
• Respond to your enquiries and feedback
• Let you know about offers, products, or updates — but only if you've agreed to receive these

04 — Sharing

Who I share it with

I don't sell your information. I only share it with trusted third parties who help me run the business, including:

• My online booking platform (Timely)
• My payment providers, including Eftpos, card processors, Afterpay, and Zip
• My email or SMS provider used to send confirmations and reminders

These providers are only given the information they need to perform their service.

05 — Marketing

Marketing communications

I'll only send you marketing messages if you've consented to receive them. You can opt out at any time by using the unsubscribe link in any email, replying to a message, or contacting me directly.

06 — Security

How I store & protect your information

I take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access. Information held within my booking and payment platforms is protected by those providers' security measures.

07 — Retention

How long I keep it

I keep your information only for as long as I need it to provide my services and meet my legal and record-keeping obligations. When it's no longer needed, I securely delete or destroy it.

08 — Your rights

Accessing or correcting your information

You can ask to see the personal information I hold about you, or ask me to correct it if it's inaccurate or out of date. Just contact me using the details below and I'll respond within a reasonable time.

09 — Cookies

Cookies & my website

If you visit my website, it may use cookies or similar tools to help it function and to understand how visitors use it. You can disable cookies through your browser settings, though some features may not work as well.

10 — Complaints

If you have a concern

If you have any concerns about how I've handled your personal information, please contact me first so I can try to resolve it. If you're not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11 — Contact

Contact details

If you have any questions about this policy or the information I hold about you, please get in touch:

• Orchid Belle Beauty (ABN 43 100 800 144)
• Edmund Ave, Figtree NSW 2525, Australia
• Email: info@orchidbellebeauty.com