Salon Etiquette

At Orchid Belle Beauty, our goal is to provide a consistent top quality service to every client, every time.
We work extremely hard to continue to maintain appointment times for our clients and ensure everything is running smoothly during appointments.
In order for us to do this we ask that all of our clients assist in the following:

Appointment Confirmations:
All of our clients are sent a confirmation message in the lead up to their appointment.
We ask that clients confirm or cancel your appointment by replying either yes or no.
If the reply is no, we will be in touch to rebook the appointment for a more suitable time.
Orchid Belle Beauty reserves the right to cancel any unconfirmed appointments.

Appointment times:
At Orchid Belle Beauty, we ask that all clients arrive on time for their appointment.
As our goal is to give every client and service 100%.
Please keep in mind that if you are running more than 15 minutes late,
we may have to reschedule your appointment, or may not have time to complete the whole service,
in which case you will need to make another booking.
This may also incur a 20% cancellation fee.

Appointment Cancellations:
As OBB is a salon that clients book in advance for, we ask that any cancellations are made at least 24 hours before your appointment, and are accepted by phone, Social media platforms, or dropping into the salon.
If you have confirmed your appointment and then do not arrive at the appointed time, OBB may deem it necessary to charge a 20% cancellation fee or loss of deposit.
This minimum cancellation period will give your hairdresser a fair opportunity to fill your vacated spot.

Appointment No Shows:
No shows to appointments will lead to future appointments requiring a deposit to secure an appointment.

Refund Policy: 
Orchid Belle Beautys services and products are non refundable but we offer an exchange policy to ensure client satisfaction.
If you are unhappy with a service, as per our salon policy we ask that you contact us immediately so we can resolve the issue.
We want our clients to be happy all of the time and take all measures to ensure this is the case.
Please do not try to redo it yourself or go to another salon as this will void our service guarantee.
We do not refund gift vouchers, they are non transferrable and not redeemable for cash.

Payment methods:
We accept payment for services made by cash, Eftpos, Visa, MasterCard, American Express, Afterpay & Zippay

Client Responsibility:
For safety reasons and comfort of all clients at Orchid Belle Beauty, we ask that children are accompanied by an adult at all times as there are sharp/ hot tools and do not play on the salon furniture or equipment.
We have toys and books/ colouring in provided for children to keep them occupied and safe during their visit.
Please also note that personal items are the responsibility of the client.